Background
City Energy Pte Ltd is Singapore's leading sustainability-driven energy company, and the sole provider of piped town gas. Formerly known as City Gas Pte Ltd, the company rebranded to City Energy in 2021, marking 160 years of service. They are committed to providing safe and reliable piped town gas to over 870,000 homes and businesses while also offering low-carbon home solutions and electric vehicle (EV) charging services through their brands, City Energy Life and City Energy Go. City Energy is also exploring green hydrogen as part of town gas production to lower carbon emissions.
Challenge
City Energy struggled to retain mature, skilled employees in a competitive market. Staff with valuable expertise lacked clear career growth paths, leading to lower motivation and retention risks. Workforce planning was also hindered by the lack of a standardized view of employees’ skills, making internal mobility and succession planning difficult.
Solutions
- City Energy empowered all employees to drive their own growth with clear visualised career pathways
- Quick setting of personalised career development plans enabled for all employees
- Using JobKred’s system, it received across 196 roles centralised skills mapping, giving HR a live view of organisational capabilities
- City Energy gains instant access to organisation skills data
Results
- Clear career pathways gave employees visibility into their potential growth opportunities.
- Validated skills mapping clarified the skills required for advancement and success.
- This combination boosted employee retention by increasing trust and engagement.
- Employees gained transparency into their growth and skills requirements, reducing uncertainty.
- HR was empowered to align training with business priorities, ensuring relevance.
- The approach enabled HR to make informed, strategic decisions on talent deployment.
"JobKred enhances succession planning by providing a data-driven, efficient approach to identifying, developing, and tracking talent for future roles" - Alice Yeoh , VP, Human Resources
