IT Service Desk Agent
Last updated 1 month ago SGD 1800 - 2700
We are a technology services company with an experienced team focused on delivering dynamic and flexible solutions to enhance our client’s ability to achieve their tactical and strategic business objectives.
Our ecosystem allows us to collaboratively innovate, disrupt and evolve with our partners and clients in the rapidly changing technology landscape.We bring an experienced team, visionary leadership, strategic partnerships, regional reach with a uniquely defined service model to deliver best in class services for our clients.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information on the tickets raised
- Proven experience as a Help desk (or) Service Desk agent for at least 1 year.
- Tech savvy with working knowledge of Windows OS, office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
EA Licence No.:18S9405 / EA Reg. No.:R1330864